Our Privacy Policy & Terms & Conditions
Here at Social Media and Print we are seriously committed to ensuring that our customers’ personal information remains secure and private. All information you provide us will not be shared with any third party. We will not rent, sell or release for any reason your personal information. When you trust us to provide you with only the highest quality products, you can also trust us to remain your confidential partner. Below you will see that we employ high-level security techniques to keep your information secure
Your Privacy is Important to Us
Social Media and Print respects the privacy of our customers. We handle all your personal information very carefully. The following Privacy Policy explains what we will and what we won’t do with your personal information and exactly what information we collect. When you shop at our web site, we are bound by these promises to you and you agree, without limitation or qualification, to be bound by our Privacy Policy as well.
What Customer Information Does Social Media and Print Collect?
While maintaining our commitment to your privacy, we do collect personally and non-personally identifiable information about you. A description of the types of information collected is outlined below.
Social Media and Print use this information to contact you about the services on our site in which you have expressed interest. Personally identifiable information includes your name, shipping address, invoicing address, and email address. We use this information for invoicing purposes and to fulfil your orders.
If we have trouble processing an order, we will use this information to contact you. Social Media and Print is the sole owner of the information collected on www.Socialmediaandprint.co.uk. Social Media and Print collects personal information from our users at several different points on our website.
Non-personally identifiable information includes your browser type, domain name, IP address and how you moved through the our website.
Social Media and Print collect this information so that we can identify general shopping and navigation patterns so we might better understand how to improve your experience with us. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a court order, or legal process served on our website.
You do not have to register to browse our site. If your personally identifiable information changes, you may correct or update it by emailing our Customer Support at enquiries@Socialmediaandprint.co.uk or by contacting us by telephone or postal mail.
As a customer having agreed to our Privacy Notice, we will keep you informed of offers and promotions by email, direct mail or possibly telephone. You may unsubscribe or opt-out at any time by following the unsubscribe link in the footer of a newsletter email or by sending us an email
If you no longer desire our service, you must contact us by either email (listed above), telephone or postal mail to have your customer account deleted.
Agents
We use some outside companies to fulfil orders, these companies do not retain, share, store or use personally identifiable information for any other purposes. We do not share your personal data with any other companies or entities unless required to by law or where we require third party assistance to fulfil our service to you. Such third parties will include our secure payment processing companies (World Pay & PayPal) and may include third party contractors, our website administrators, review service companies and marketing companies.
These third parties only have permission to use your data for our specific requirement, may not use it or share it for any other purpose. If any of your personal data is required or handled by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Cookies
The Social Media and Print website uses “cookies”. A cookie is a tiny element of data that our site can send to your browser and which may then be stored on your hard drive so we can recognise you when you return. The cookies we use on this website are not tied to your personally identifiable information. Some of our business partners use cookies on our site. We have no access to or control over these cookies (they are used for site statistics only and are not tied to your personally identifiable information).
You can set your Web browser to notify you when you receive a cookie, but if you decide not to accept cookies, your ability to shop and access information on our site will be limited.
Following the new EU Directive we have on every page of our site the option to accept cookies, as a one time question, you have the right to switch cookies off.
Personal Information Security
We maintain administrative, technical and physical safeguards to protect against unauthorised access, use, modification and disclosure of Personal Information in our control. We also are committed to employing industry standard technology in order to protect the security of our website. However, even with the best technology, no web site is 100% secure. Social Media and Print takes reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Terms & Conditions
The terms and conditions set our your rights, and those of Social Media and Print, in relation to this website.
By ordering from us, you accept that you are entering into a contract with us under these Terms, and that you are over 13 years of age.
Use of this Website constitutes acceptance of these terms.
We try to make sure that all of our products are shown accurately and that prices are correct at time of sale. However, occasionally there may be small variations in colour. All handmade items may have slight imperfections due to manufacture.
You can pay for your products using PayPal.
From time to time, we may need to cancel an order for the following reasons:
If we do not have the chosen product in stock
If there has been a pricing or product description error.
We deliver to mainland UK only. We aim to dispatch all orders within 1-14 working days. Expected delivery times and prices will differ according to the products you order. Royal Mail advises that 90% of all First Class post arrives the day after dispatch but can take longer to arrive. We reserve the right to change the postage cost at any time. We do not guarantee delivery dates or times.
If a delivery attempt is made and you fail to rearrange or collect your item and it is subsequently returned to us, you will be responsible for paying postage for it to be resent.
If your order does not arrive you must contact us within 14 days to let us know.
It is your responsibility to ensure that the delivery address you provide is correct and includes a full UK postcode. If you give the wrong address you will remain liable for this and you could be responsible for paying to redeliver.
Neither we, nor any delivery service that we use shall be liable for any failure to perform services where such failure or delay results from any circumstances outside of our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds) fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, or industrial dispute or strike.
Returns Policy
You agree that you have proper consent to use any copy, logo or images in the artwork you create.
Orders can be cancelled if your order has not been produced (if personalised) or packed (if standard items). Please call us to cancel your order. Emails can be delayed and not acted upon immediately.
We will always try to send your products in perfect condition. However, occasionally a problem can arise. In the unlikely event that a product is faulty, or it is damaged in transit or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.
We aim to acknowledge any complaint within two working days and will do our best to resolve it within five working days. We may ask you to take a photograph of the product to help us. SHould it be necessary we will then advise you how to return your item.
Where an item is faulty, we will ask you to return it to us within 14 days of receipt. Please ensure you retain your proof of postage, we will refund return postage up to the cost of first class postage, should your item be damaged or faulty. Please ensure your name, address and order number and reason for return is in the envelope. Refunds will be actioned once the item has been checked and refunds should appear within three working days of receiving the return goods. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.
If you are eligible for a refund, we will reimbure the price you have paid for the products to your PayPal account that you paid with. Alternatively, we may offer to resend the products free of charge. Please note it is not our policy to offer both a refund and a resend.
Refunds cannot be given if the fault is a result of your own actions through product misuse or it is is a personalised item being mis-spelt due to the information you provided when ordering.
When you are retuning items that were part of a larger order, we will refund for the item minus any increased postage costs that you would have incurred had you not ordered the item in the first place.
Please note that personalised items cannot be returned unless they are damaged. Once personalised items have gone to print, they cannot be returned unless they are damaged. Once personalised items have gone to print, they cannot be returned.
When using a discount code on our website, only one code can be used per order.
All material that appears on this website is protected by copyright, trade marks, service marks, patents or other proprietary rights and laws. You may not copy, distribute or create derivative work from us unless properly licensed in writing by us to do so.
We reserve the right at any time to suspend or terminate your access to the website.
